1.1. Edublox provides a 7 (seven) day money back guarantee for incorrect and defective Products. This cooling-off period is designed to ensure that you are happy with your purchase and to remove any risk from your purchase.

1.2. You shall have 7 (seven) days from the date of delivery of the Product to verify such Product corresponds with the description of the purchased Product and that the Product is not faulty and performs as intended.

1.3. In the event a Product is incorrect or contains errors, you must inform Edublox/Licenced Agent thereof in writing, within the above 7 (seven) day period.

1.4. Should Edublox/Licenced Agent receive notice of cancellation within the above 7 (seven) day period, Edublox will provide you with a full refund of all amounts paid in respect of the cancelled Product.

1.5. After the expiry of the above mentioned 7 (seven) day period, you will be deemed to have received the correct Product, in accordance with the order placed by you and in good working condition.

1.6. The above timeframe of 7 days may from time to time be altered to a special offer that will be displayed on the Platform such as a 30 Day Money Back Guarantee from date of purchase.


All Product cancellations are subject to the following terms and conditions:

2.1. All Product cancellations require prior authorisation by Edublox/Licenced Agent.

2.2. If any Product cancellation application does not meet the requirements under this Cancellation Policy, the Product will not be cancelled.

2.3. Products cannot be cancelled due to hardware and/or software incompatibility.

2.4. Product cancellations must be done by contacting Edublox/Licenced Agent in writing and sent to [email protected]

2.5. Upon receipt of a cancellation notice, Edublox/Licenced Agent will investigate and verify your Product cancellation claim.

2.6. Upon verification of your right to cancel, your cancellation application will be processed within 7 (seven) business days.

2.7. Edublox/Licenced Agent may provide you with a refund based on the original payment method used to purchase the relevant Product. Please allow up to 14 (fourteen) business days for this to be reflected on your credit or bank card balance.

2.8. As a condition of any Product cancellation, Edublox/Licenced Agent may require you to sign and return a letter wherein you confirm that you have destroyed/uninstalled the relevant Product and have not made any copies thereof and that you undertake not to use such Product in any way whatsoever.

2.9. Upon cancellation of a Product, any licence in respect of such Product shall be inoperable, moreover the activation key for a cancelled Product (if any) shall be blocked and you will not be able to install or use the Product in the future.

2.10. Handling and administration charges are non-refundable.


3.1. You may request to cancel a fixed-term contract at any time by providing Edublox/Licenced Agent with 3 (three) months prior written notice thereof.

3.2. If the request is approved, on cancellation of a fixed-term contract, you will be liable for:

3.2.1. A USD 20 cancellation fee; and

3.2.2. The total fixed-term contract price, pro rata to the number of months the contract endured (including the notice period).

3.3. Edublox/Licenced Agent shall be entitled to retain the above-mentioned amounts and refund the balance of any monies paid in respect of the cancelled fixed-term contract.

3.4. In the event a discount is granted in respect of a fixed-term contract and such contract is cancelled for any reason whatsoever, you shall be charged the non-discounted price payable for such Product pro rata to the number of months such contract endured until the date of cancellation (including the notice period).


4.1. Schools are required to provide the relevant level of supervision when students use the Online Tutor programs onsite.

4.1.1. Development Tutor: One facilitator to supervise a maximum of 10 students

4.1.2. Reading Tutor: One facilitator to supervise a maximum of 1 student during a session.

4.2. Schools may select to charge parents a fee to use the Online Tutor program.

4.3. Only students who are enrolled at the school may register as Online Tutor users as part of the license granted to the school.

4.4. The School needs to appoint an Edublox Online Administrator to serve as School Representative.

4.5. Edublox/Licenced Agent may provide introductory training for the appointed School Representative.

4.6. The school is the client of Edublox/Licenced Agent and therefore the point of contact for students and parents are the appointed School Representative.

4.7. Student progress reports will be available online to the School Representative for further distribution.

4.8. Edublox/Licenced Agent will provide support to the School Representative when required and as per the support guidelines.

4.9. Students may access Online Tutor at school as well as other places (e.g. home).

4.10. Thirty sessions per month per student are available (unused sessions expire at the end of each month)


5.1. All the clauses in the Edublox online education platform terms of use continues to apply once users buy a product – more information